Shipping policy
Shipping Policy
At WigglyButt, we are committed to ensuring that you receive your orders as quickly as possible. To achieve this, we have streamlined our shipping process to provide a fast and reliable experience for our customers.
Processing Time
All orders placed with WigglyButt are processed the next business day, regardless of the time or day the order is received. For example:
- If you place your order on a Monday, it will be shipped out on Tuesday.
- If you place your order on a Friday, Saturday, or Sunday, it will be shipped on Monday.
Our business days are Monday through Friday, excluding public holidays.
Shipping Methods and Delivery Times
Once your order is shipped, you will receive a confirmation email with tracking information. Depending on your location, the delivery time may vary:
- Standard Shipping: Typically arrives within 3-7 business days.
Please note that delivery times may be affected by factors outside of our control, such as courier delays, weather conditions, or customs processing (for international shipments).
Shipping Costs
Shipping costs will be calculated at checkout based on the shipping method selected and your location.
Order Tracking
You will receive a tracking number via email once your order has been shipped. Please allow 24 hours for the tracking information to update.
Changes to Your Order
Once an order is placed, we are unable to make changes or cancel it as we process orders quickly to ensure fast shipping. If you need assistance, please contact our customer service team at wigglybuttpetstore@gmail.com within 24 hours of placing your order.
Lost or Delayed Packages
If your package is delayed or lost in transit, please contact us immediately at wigglybuttpetstore@gmail.com with your order number and tracking information. We will work with the courier to resolve the issue as quickly as possible.
For any questions or further assistance, feel free to reach out to our customer service team. We're here to help!